FAQ

  1. General Enquires
  2. Product
  3. Delivery
  4. Payment
  5. Return


1. General Enquires
1.1 Where are your locations and what are your opening hours?
A. You can find the addresses and opening hours at the “Locate Us” page.
1.2 Can I view and purchase the items at your store front?
A. Yes you may. However, you may wish to visit us at off-peak hours from 1.00pm to 6.00pm (Weekdays), 1.00pm to 5.00pm (Saturdays), 8.00am to 1.00pm (Sunday at Eunos).


2. Product
2.1 We are unable to find certain items from buildmate.com.sg, do you have it?
A. You can contact us via email or phone “Contact Us” to enquire.
2.2 How do it check the prices of the items?
A. You may simply add the items to the enquire list and forward to us. Please do not forget to state the quantity (bulk discount may apply), and size (if more than 1 size is available for the item) at the remarks box. You can expect a reply within 24 business hours.
2.3 What is the currency used and does it include GST?
A. Price quoted is in Singapore Dollar and is exclusive of GST.


3. Delivery
3.1 Where do you deliver?
A. We currently provide delivery within Singapore. For places which require special passes, please contact us via email or phone “Contact Us”.
3.2 When do you deliver?
A. Mondays to Saturdays, 8.00am to 5.00pm (except public holidays) Sundays and/or night deliveries can be arranged at additional cost. Please contact us via email or phone “Contact Us” for more information.
3.3 When will my items be delivered?
A. Once payment of the order is received, delivery will take about 1 to 3 working days (depends on stock availability).
3.4 Can I request the date and time of delivery?
A. You are able to state your prefer delivery date and time range, minimum of 2 hours, (e.g. 1pm to 3pm). We will try our best to meet your request.
3.5 How much is the delivery fee?
A. Delivery fee is applicable for orders under $350 (before GST). Please contact us via email or phone “Contact Us” for more information.
3.6 What are the limitations to the delivery of my order?
A. Items are delivered by a crane lorry. Hence, receiving will be at loading/unloading area, usually at ground level.
3.7 What if no one was at the delivery address?
A. You can do a self-collection at our warehouse.


4. Payment
4.1 What are the payment modes available?
A. We currently only accept cash, nets and bank transfer.


5. Return
5.1 If I change my mind, can I return the item(s)?
A. Return item(s) must be within 3 days (excluding Sundays & Public Holidays) of the date of purchase based on the following guidelines: (1) Original invoice is required. (2) Item(s) must be in brand new and sellable condition. (3) Return policy is only for stock items, and not applicable to customised items. (4) For delivered items, delivery fee may be charges if net values of invoice fall below minimum delivery requirement.
5.2 After using a product, I find that it’s not what I want. Can I return it?
A. We do not accept returns once the product has been opened and used.